STORE POLICY
CUSTOMER CARE
We use double protections for our product safety. So, the product that you buy can arrived safely into your hand. Product safety & Our customers satisfaction is our priority, is our priority.
PRIVACY & SAFETY
We are based in EU, SG,HK, US and we provide shipping worlwide
from USA, EU, and Asia.
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We guarantee the products that we sell are high quality, authentic, and in good condition. If there any dissatisfactions, we provide you denunciations at the latest in 24 hours after receiving the product under the conditions bellow:
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The safety of products which caused by packaging system damage which caused by shipping agent is not our responsibility.
SHIPPING POLICY
Shipping Method
The shipping method is through local or international shipping credible agent which located in our area. We provide cash on delivery (COD) for Jakarta City.
Shipping Cost
The cost of shipping (Local and International) calculated based on your order which consider “the item” “weight” “size (big/small)”.
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*) We provide free shipping for Hermès products
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Indonesian Shipping Cost
For non-Hermès products the shipping cost will determined by the selected expedition ( JNE or TIKI )
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International Shipping Cost
The Shipping cost will be determined by DHL
Shipping Duration
The estimated arrival time can be seen on our customer care based on your shipping choice. We provide express and regular shipping for local and international.
Local Express : 1-2 days
Local Regular : 3-4 days
International Express : 5 – 7 days or more (based on destined countries)
International Regular : 10 – 15 days or more (based on destined countries)
COD based on customer request.
PAYMENT METHODS
For your convenience we provide some methods :
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Transfer through our official bank account (BCA)
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Debit Card (master card and Visa) through our EDC Machine (BCA)
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Credit Card (Master card and Visa) through our EDC Machine (BCA)
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Debit and credit Card non-BCA will be charged for 2.5%
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Transfer Accepted in Rupiah / Euro / USD / SGD